Question 1

Why doesn't Agency Chat require user accounts or logins?

Accepted Answer

Agency Chat only indexes public documents and website content — information residents are already entitled to access. No login means zero friction for residents, no passwords to manage, and no personal information collected. It's privacy by design.

Question 2

How quickly can we get started?

Accepted Answer

Most agencies are up and running within 1-2 weeks. We handle the document indexing and website crawling, configure your branding, and provide a custom subdomain. You just provide the documents and approve the launch.

Question 3

What if the AI gives an incorrect answer?

Accepted Answer

Every answer includes citations to the source document or webpage, so users can verify information. Our AI is designed to say 'I don't know' rather than guess when information isn't available in your sources.

Question 4

Can residents use it in languages other than English?

Accepted Answer

Yes. Agency Chat includes automatic translation support for Spanish and other languages. Questions are translated to English for search, then answers are translated back to the user's preferred language.

Question 5

Is this accessible for users with disabilities?

Accepted Answer

Agency Chat is built with WCAG 2.1 AA compliance in mind. It includes keyboard navigation, screen reader support, high contrast mode, and text-to-speech for answers.

Question 6

What kind of support do you provide?

Accepted Answer

All plans include email support. Department License and City Platform plans include priority support with faster response times, and Enterprise includes a dedicated account manager and custom SLA.