We have spent decades building and implementing software for public sector organizations — from federal defense systems to local transit agencies. That experience taught us something important: government agencies face unique challenges that commercial software rarely addresses.

Transparency

Residents have a right to understand how their government works. Municipal codes, administrative policies, permit requirements, service schedules — this information belongs to the public, yet it's often buried in PDFs, scattered across websites, or locked behind bureaucratic processes.

Agency Chat makes public information truly accessible. We search your official documents and website simultaneously, synthesize clear answers, and cite every source so anyone can verify the information themselves. Designed to cite sources, not guess. Just your official policies and procedures, made accessible to the people they serve.

Efficiency

Transparency isn't just about residents — it's about your staff, too. Employees spend countless hours searching for the right policy, the correct procedure, or the current version of a form. New hires struggle to find institutional knowledge. Experienced staff field the same questions repeatedly.

Agency Chat serves as an always-available reference for your entire organization. Staff can quickly find the information they need to do their jobs, answer constituent inquiries with confidence, and focus on the complex cases that require human judgment.

Records-compliant by design

Government agencies cannot afford the liability of storing personal information unnecessarily. That's why Agency Chat collects no user accounts, requires no login, and practices minimal data retention for public records compliance. Interactions are retained for up to two calendar months, delivered to the agency monthly, then permanently purged from our systems.

This isn't a limitation. It's a deliberate architectural decision based on years of experience with public sector compliance requirements.

Priced for procurement

Agency Chat is priced as a small fraction of the operational cost it replaces — not the cost to run the software. A single department typically spends $60,000–$100,000 per year in staff time answering routine questions. Agency Chat costs less than one part-time staff role, making it budget-neutral or budget-positive for most agencies.

Our Pilot Program is designed to fit within most departments' discretionary spending authority, so you can prove the value before committing. When you're ready to scale, we support purchase orders, invoicing with net-30 terms, and the documentation your procurement office requires.